TY  - BOOK
AU  - Schonberger Richard J.
AU  - Knod Edward M. Jr.
TI  - Operations Management:Customer-Focused Principles
SN  - 0256215332
SN  - 3235
U1  - 658.5               
PY  - 1997///
CY  - Chicago
PB  - Irwin Book Team
KW  - Production and operation management658.5
ER  -