TY  - BOOK
AU  - Zeithaml Valarie A.
AU  - Bitner Mary Jo
TI  - Service Marketing
SN  - 9780070660076
SN  - 5700
U1  - 658.8               
PY  - 2006///
CY  - New Delhi
PB  - TMH Pub
KW  - Marketing management658.8
ER  -