TY  - BOOK
AU  - Besterfield, Dale H.
AU  - Besterfield-Michna, Carol
AU  - Besterfield, Glen H.
AU  - Besterfield-Sacre, Mary
TI  - Total Quality Management
SN  - 9788177584127
SN  - 5764
U1  - 658.4013            
PY  - 2003///
CY  - New Delhi
PB  - Pearson Education
KW  - Total Quality Management658.4013
ER  -